--==|| Cory Doctorow's Cambridge Business Lecture, given 22nd July, 2008 ||==-- I have a little boilerplate I need to open this with - two little passages here: The person or persons associated with this work - 'The Dedicator' – hereby dedicates the entire copyright in the work of authorship below - 'The Work' – to the public domain. Dedicator makes this dedication to the benefit of the public at large, and to the detriment of the Dedicator's heirs and successors. Dedicator intends this dedication to be an overt act of relinquishment in perpetuity of all present and future rights under copyright law, whether vested or contingent, in the work. Dedicator understands that such relinquishment of all rights includes the relinquishment of all rights to enforce by lawsuit, or otherwise those copyrights in The Work. Dedicator recognises that, once placed in the public domain, the work may be freely reproduced, distributed, transmitted, used, modified, built upon and otherwise exploited by anyone for any purpose, commercial or non-commercial, and in any way, including by methods that have not yet been invented or conceived. So, those of you with recording devices, for avoidance of doubt, by all means use them. Now the second one is actually more to my benefit. That one was for you folks, this one is for me: By listening to these words, you agree, on behalf of your employer, to release me from all obligations and waivers arising from any and all non-negotiated agreements, licenses, terms-of-service, shrinkwrap, clickwrap, browsewrap, confidentiality, non-disclosure, non-compete and acceptable use policies that I have entered into with your employer, its partners, licensors, agents and assigns, in perpetuity, without prejudice to my ongoing rights and privileges. You further represent that you have the authority to release me from any agreements on behalf of your employer. Thank you. I get out of more EULAs that way. So, with all that out of the way, this much should be obvious by now – the Internet and the PC are the world's most perfect and powerful copying machine, though historically, we've kind of blundered around in a hilarious dudgeon pretending that this wasn't true. Primarily through three avenues of attack. The first one is something called Digital Rights Management technology, which is predicated on the idea that you can give someone material and then control how they use it, and stop them from copying it: that you can deliver it to their computer but then stop them from using it, and this fails some fairly elementary logical examination. If you know a little about cryptography, it just all kind of falls to bits. The historic model for cryptography involves an attacker, a receiver and a sender. And the attacker, the receiver and the sender are in this triad where the sender and the receiver want to get a message to each other without the attacker receiving it, or decrypting it - knowing what the message is. So everybody is assumed to know what the message is in its scrambled form. This dates back to the Bletchley Park era in WWII when we went from delivering messages on paper, or in the era of the Caesar we deliver the messages by shaving the head of the messenger and tattooing it on their scalp, and waiting for their hair to grow back and then sending them off. So the message was a secret back then. After the advent of radio it was kind of a non-starter to assume that the message itself was secret. So we presume that everyone is in possession of the message - the attacker, the sender and the receiver - in its scrambled form. We also presume that everybody knows the system by which the message was scrambled, the 'cypher' - and this again dates back to the Bletchley Park era - the WWII era of codebreaking where it was discovered that the mathematicians who developed the German cipher, the 'Enigma' cypher, had made some flaws in their maths that allowed the Polish and British cryptographers working on this to uncover those flaws and silently decrypt all of their messages, and chortle as they read about what Hitler was having for breakfast that morning. At the end of the war, the cryptographers who figured this stuff out gave themselves a long hard look, and realised that anyone could design a security system that was so fiendishly clever that they themselves couldn't break it, but unless they were the smartest person in the world, all they'd determined was that they had built a security system that people dumber than them would be foiled by, and it would do them no good if anyone smarter than them happened to come along. So they hit on the strategy of disclosing the system by which the messages were scrambled, the cypher, sending them out to as many mathematicians and smart people as they could find, in the hopes that those people would discover the flaws in it, so that they could be fixed. This is standard operating procedure today. If you use a cypher, chances are that you use a cypher that everyone else uses, it's publicly known, it's publicly disclosed. The MI5, the CIA, Bin Laden, Amazon.com, your bank and child pornographers all use the same cypher, because to use your own cypher that you haven't subjected to this kind of rigorous, long-term attack by smart mathematicians is to invite the fate of the axis powers during WWII. So you assume that the attacker, the sender and the receiver have the scrambled message and the cypher, so how do you keep the message secret from the attacker? Well, the way that you keep it secret is by having a secret key - a very short piece of information that, when combined with the cypher and the cyphertext, pops out the cleartext. So you have the message in cyphertext, you have the cypher, and you have the key - and if you have all three of those, you can make the message pop out, but if you are lacking one of them then the message is kept a secret. So the key is known to the sender and the receiver and kept a secret from the attacker. Well, that works in regular cryptography. It's how you do your online banking, it's how Al-Qaeda does its online stuff, its how MI5 communicates, its how we all do our thing. In DRM, though, the idea is that you can take the attacker (that's you, the person who owns the DVD, or owns the iPhone app, or owns the iTune download or owns the Zune song, or owns the game on your Xbox) - you can take the attacker, and give the attacker the cyphertext (that's the scrambled message on the DVD, or the game, or the iTune), let that attacker know what the cypher is (because that's published), and then embed the key for decrypting the message on the attacker's device. So in your iPhone, in your PC, on your Xbox, is the key that's used to decrypt the message, and then what you can do is pretend that the attacker who has the key sat there in his sitting room, where he has access to every conceivable piece of equipment without any oversight or surveillance, will never, ever, ever get the key out of the device. That no-one will ever extract the key from the device and publish it on the Internet, and fifty million other people will get access to it, and then everyone will sit around decoding your messages, and you'll be Hitler in a bunker, and they'll be Bletchley Park. This turns out not to work very well. There's a reason that giant IT companies and entertainment companies spend a decade and a billion dollars developing these fiendishly clever DRM schemes that are then broken by teenagers in a morning for fun. It's not because the people who work for these companies are stupid, it's because they're trying to keep something a secret after telling you what it is, and it's very hard to keep something a secret when you actually tell millions of people this bit of information in the form of a little hidden bit on their Xbox, or what have you. So to show you how vulnerable this is, a guy (I assume it's a guy) named Muesli64 - a person of such fearsome ability that he named himself after a breakfast cereal - extracted a key from the DVDHD player. And it's worth noting here, that where you have a DRM that's across multiple devices like a DVD player where you've got hundreds of DVD vendors, each of which embed the key in their device, all you need to do is break the weakest of those DVD players - the worst implemented one - and they all fall down. You can now extract the keys from all the DVDs. So he found a software DVDHD player, extracted the keys and published them online. It was hilarious, the entertainment industry argued that this long number - 128 bit number - was a trade secret and that no-one was allowed to publish it, and there were like fourteen million copies on the Internet, and they were still saying no-one's allowed to publish it because it's still secret, and it was kind of ridiculous and funny for a couple of days. And then someone sent an email to Muesli64 or on a message board said, "You know, I don't have a DVDHD player, I've got a Blu-Ray player. Do you think you could break that?" And he said, "I don't actually have a Blu-Ray player, so I don't know, but tell you what; if you just send me the contents of RAM while you're playing a Blu-Ray movie on your computer - just send me the RAM dump, the two gigabytes out of your computer's RAM - I'll just have a look and see what I can do." And what he did was he reasoned that somewhere in this two gigabytes was the 128 bit key that was decrypting the video on the screen, so he started at position one, and took the first 128 bits and tried to decrypt the rest of memory to see if a DVD fell out, and none did, so then he moved to position two, position three... It took him about two hours. He'd never actually seen or touched a Blu-Ray player and like Mycroft Holmes sitting in his cellar he managed to undo the workings of half a decade's worth of security research in the seriousness and gravitas that accompanies a man who names himself after a breakfast cereal. So this is the first of the great lies of the Internet as a less-than-perfect copying machine - that you can use DRM to restrict copying. The second one is the idea that you can add filters that will catch the copyright infringement as it circulates on the Internet, or before it's uploaded, or before it's stuck on a service like YouTube. That the reason that Google hasn't stopped people from uploading all that infringing stuff that lives there on YouTube is because they understand that the primary value they get is by hosting all this pirated content, and they just don't want to implement the simple and commonsense measures necessary to stop YouTube from hosting pirated content. The problem is that under the Bern Convention, which is about 150 or 200 years old now, and that almost every industrial nation in the world is a signatory to, everything is copyrighted from the instant that it's fixed. That's why in order for me to make this speech in the public domain, I had to read you that ridiculous boilerplate. The idea that somehow Google can look at a piece of material, a piece of video, and know a priori what that piece is, and whether or not it's copyrighted is a little bit backwards, but if there were a registry of all copyrighted works against which you could try to identify these videos, it still seems rather implausible that the filter would work. After all, we've been trying to filter a domain that's a lot less complex than copyrighted works, which is spam. All spam shares a certain number of characteristics - most of it is textual, and not video or images or audio - and there's a lot of it going around, and all the people who receive it hate it and will cooperate with you in filtering spam (unlike copyright infringing works, where all the people who receive it don't want your help in keeping them from receiving it), and yet we haven't solved spam. The mythical copyright filter that Google could add to YouTube that would stop YouTube from hosting copyright-infringing material just doesn't exist. If it did, Google could get out of the YouTube business and into the perfect spam filtering business, and make far more money. YouTube costs a lot to run, and the audience for it's a lot smaller than the audience for perfect spam filtering. The third big lie of making the Internet worse at copying is that after the copyright-infringing work has been put on the Internet, we can stop it from occurring by adding something called 'Takedown'. Since 1996, when the United Nations' World Intellectual Property Organisation (an institution I like to say has the same relationship to bad copyright law that Mordor has to evil) adopted the WIPO copyright treaty in 1996, many of the countries in the world have signed on, and added something called 'Notice and Takedown' to their legislative regimes. We have this in the EU through something called the EUCD; in America it trades under the name the Digital Millennium Copyright Act; in Canada they're trying to bring it in in the form of bill C61; Australia got it as part of their US Free Trade Agreement, as did the Andean nations, Chile and so on; and the Central American nations under the Central American Free Trade Agreement. This is a fixture in law around the world, and the way that it works is this; if someone sees their copyrighted material on a website, they can send a letter to the website, and say, "I aver that that material is mine, and I demand that you remove it." And if the website participates, if they expeditiously remove this material from the Internet, it vanishes and the ISP isn't liable for any copyright infringement claims arising from that material having been hosted on their server. When this was conceived of, the people who were involved in the treaty didn't actually believe that there would ever be a time in which home computers were powerful enough to commit acts of significant infringement on their own. That any time you had material that was infringing in any significant way, it must be hosted on some kind of mythical machine called a 'server' that had the same relationship to a home computer that a Lamborghini has to a Hot Wheels car. It would be this huge behemoth in a data centre, not the kind of thing that sat on your desk humming quietly to itself, and as a result, Notice and Takedown completely fails to take account of the idea that we might some day have peer-to-peer filesharing. So we send out these Notice and Takedown notices to people who've put their infringing material on Geocities, and it immediately disappears from Geocities, and pops back up on peer-to-peer, and Notice and Takedown is of no use for peer-to-peer. For that to work you'd need something like 'Notice and Termination' where you could send an email to an ISP and make someone's whole entire Internet connection disappear, and along with it all the things that they use it for. In addition to this being ineffective against peer-to-peer, and thus against the dominant form of copyright infringement today, it's also been ineffective at stopping stuff from appearing on the web, period, because as fast as you can send Takedown notices the material gets re-posted somewhere else. As my friend John Perry Barlow likes to say, "It's very hard to get the food colouring out of the swimming pool once it's been put in." And a lot of people have discovered this, among them people like Paris Hilton. Once the Internet knows something, it never forgets. This material just doesn't disappear from the Internet if it's sufficiently interesting. Paris Hilton's genitals have joined the undead - they will live forever, stalking the Internet until the last plug is pulled on the last network router. Moreover though, Takedown has proven to be an incredibly juicy tool for people who just don't like what someone has said on the Internet, as opposed to people who have a legitimate copyright beef. People like the Church of Scientology, or like the voting machine company Diebold, have used trumped-up Takedown notices to go after people who criticise them and said, "In criticising me, you somehow infringe my copyright, and I demand that you remove this material from the Internet." It's a lot simpler than suing for libel, or disproving the allegations, and it certainly is very helpful at making this stuff disappear, and keeping your critics from being heard. There's really only one other area of policy in which we act as though information can be destroyed, controlled or censored, and that's in the gathering of personally-identifiable information. We blithely ignore the lessons of the post-Napster decade, and act as though the fact that, say, HMRC lost 25 million households' financial data is kind of an aberration, and not the norm. Not that once you start collecting these huge mountains of personal information that are on the one hand are unimaginably gigantic, in terms of the scope of the families and individuals they encompass (say, all the people who've used an Oyster card in London today), but on the other hand are so small that I could fit 15 copies of it on my mobile phone - that once we start collecting these things, that they won't start slithering out onto the Internet and enjoy that same undead life that Paris Hilton's genitals have, but that's a slightly different subject that I'd like to come back to another day, perhaps. We've been so preoccupied with pretending that the Internet isn't the perfect copying machine that we haven't even noticed that copying isn't the thing that the Internet is best at. Copying is actually only a side attraction of the Internet, like the magician who can levitate an elephant while twirling a plate - we've been paying a lot of attention to the plate, and ignoring the elephant. The Internet turns out to be much better at allowing people to form groups than it is at allowing people to copy. Now, it's understandable that allowing people to copy has taken up so much of our attention, not just because we have a lot of people who are engaged in businesses that rely on some exclusive access to copying of information, but also because copying has some pretty nice externalities. Once you have universal, essentially free copying, we start to realise really age-old dreams of humanity. The dream of universal access to all human knowledge - the notion that we can take pieces of information, stick them on the Internet and that they can pervade every corner of the world, almost instantaneously. There are people who say, "What about the developing world?", and they point to the fact that OLPC (the One Laptop Per Child project) has not been the success that its proponents hoped it would be. But when I go to the developing world - and I spent a lot of time when I was working for the Electronic Frontier Foundation working on copyright issues in the developing world, and I helped to found an access to information organisation of Sub-Saharan African nations that was based in Entebbe in Uganda - the thing that I've discovered when I've gone to the developing world is that the Internet never disappears, it just goes higher and higher-latency. That no matter how far out you go into the bush, you still find people who have some form of Internet access, even if that Internet access takes six months to arrive. So in the capital, you have high-speed Internet access coming into the university, and then a little further out, you've got 'copy shops' where they get a daily CD, or they dial-up to the university, or they'll print out recent information from the Internet and bind it into textbooks. Then you go a little further out from there, and they get a weekly CD delivery, and a little further out from there they get a monthly CD delivery. But even the most remote places that you find, you find people who are trading books, and other information that have been printed out from the Internet, back in one of those one-month-latent places, or those one-week-latent places, or those one-hour-latent places, and trading them around. The Internet has very high-latency if you go out far enough, but it never vanishes altogether - it's like the echoes of the cosmic radiation, you can always detect its faint pitter-patter no matter how far out into the bush you go. So, universal access to all human knowledge seems like it may, in fact, be a reasonable goal at this point. This is a pretty amazing thing, and it's understandable that we got very, very, very excited about this, but the thing that the Internet is even better at than providing universal access to all human knowledge is nuking collaboration costs - getting rid of the cost of getting people together to do stuff, and getting people together to do stuff is even more important that universal access to all human knowledge, because getting people together to do stuff is what allows us to be literally superhuman. That is to say, if you and someone else can do something that transcends that which you could do alone, then you have done something that is more than one human could do - it is superhuman. Every institution that has ever tried to do something superhuman - and that includes every protest group, every family that's trying to cook a dinner together, every corporation, every government, every church - every institution that's ever tried to do something superhuman has had to tithe a piece of their time to just coordinating stuff. Just getting people to all point in the same direction, and march in the same direction and keep all in lockstep, and not fall too far behind, and not get too far ahead, and not tear anything important, and not take the potato that the other person was about to peel out from under their nose. All of those pieces have been the dead weight on superhumanness. In fact, Ronald Coase, who's the First Chief Economist of the American Federal Communications Commission won the Nobel prize for a 1937 paper called 'The Nature of The Firm' in which he identified these transaction costs, and more importantly, solving these transaction costs as the primary job of any firm. That no matter what it was you were up to, the way that you solved the problem of getting people to do stuff together was the thing that characterised your business, or your institution. So the reason that, for example, General Electric has bought the National Broadcasting Corporation is not because the National Broadcasting Corporation is generally electrical, it's because General Electric thinks that it's very good at getting people to do stuff together, and one of the things that it thinks it can do is get NBC to do stuff together in a way that realises more profit than it has been to date - that they can wring new value out of it. So, companies are in the business of getting people to do stuff together. But the more money you spend on coordinating, the less money there is left over for profit; or if you're not a for-profit entity, the more time you spend cooking dinner the less time there is to eat it; the more time you spend figuring out where you're going to eat, the less time there is to eat there; the more time you spend figuring out where you're going on holidays, the less time you have to spend on your holidays. What the web has done, is it's just kicked the everloving crap out of the cost of organising people, so for example we now make encyclopaedias and operating systems the way that ants build hills. Imagine if you were going to erect a skyscraper, and the way that you were going to erect the skyscraper was by putting up a notice that said, "I have this empty lot. If you happen to have any structural steel, architectural diagrams, furnishings, rivets or welding guns, and you'd like to come down and help me build a skyscraper there, I'd love to have you around, because we're going to build the skyscraper - it'll probably take about 10 years, and when we're done we'll all move into it." I imagine you wouldn't get much of a skyscraper out of it, but this is, in fact, more or less how we built both Wikipedia and Linux, and say what you will about Wikipedia, it certainly performs a lot better than that notional skyscraper would. In fact, when I hear people criticise Wikipedia, I often think that they're discussing a different Wikipedia than the one I access, which seems to be chock-full of incredibly useful facts, including the fact that sometimes people disagree very vehemently about what it is that has been presented on the front page of Wikipedia. It's been a long time since I opened a newspaper and discovered a little sidebox next to the article that says "6 out of the 9 reporters in the bull-pen thought that this was garbage, but the Editor In Chief decided to run it anyway", but having worked for newspapers, I'm here to tell you that there's more than one article in today's edition of whatever newspaper you've just picked up that fits that very nicely. So Wikipedia, and the GNU/Linux operating system which is running on this machine, and probably running on the majority of servers that you've interacted with today, including the box under your telly that's running your Sky plus, or Virgin plus, or what have you - most of those systems are running some variant of GNU/Linux built, if not by volunteers, then by people who weren't being centrally coordinated in the way that we've historically centrally coordinated the building of materials. Same goes for a browser like Firefox, but that kind of overt collaboration is just the opening act - there's a lot of collaboration that's so simple, and so cheap, that we don't even notice that we're doing it. How many of you use Flickr? Flickr has tags, as I'm sure you know - everyone's encountered tags - and tags are an interesting alternative to something like the Dewey Decimal System, or other notions for top-down organisation. If nothing else, it avoids some of the idiosyncratic problems that are inherent to allowing someone like Dewey to design the universal taxonomy of everything that it's possible to know, because Dewey for example has, I think, 3 categories for religion: there's Christianity, Zoroastrianism and 'other'. So, tags are pretty cool for that, but where tags get really interesting is where you'd think that they would work worst of all - in things like abstract nouns. I subscribe to a Flickr feed of an abstract word, 'decay', and every day my decay feed has 100 to 200 photos in it of varying quality, most of them rather good, that are kind of coffee-table book, photo-essay meditations on the theme of decay, and it starts with the kind of thing that you might expect to see, like the thing that's turned into a science experiment in the back of your office refrigerator, but it also covers things like beautifully peeling, textured old fences, or handsome old barns that have gone down to their knees and are rotting in someone's paddock, or an old jet, or someone's gran, or a leaf in a field, and every other conceivable subject. Now the interesting thing about this is that no-one ever convened a 'decay working group' to discuss what the parameters of decay would be - in fact the majority of these people, I'll wager, have never spoken to each other, don't know what the other ones are up to, and have just kind of stumbled upon this abstract label, and are playing a kind of collaborative game without rules and without any co-ordination cost at all. But even that looks expensive next to the most ubiquitous and cheapest form of collaboration I know of on the Internet, which is making links to stuff. You and me and anyone who's ever made a link between two web pages helped to create an underlying structure to the Internet - a citational structure that Google and other search engines come along and hoover up, and then analyse to see who links to which pages, which pages are most linked-to and therefore thought to be most authoritative, where those pages link to and how they've had their authority conferred on them. This sounds familiar to anyone who's an academic - it's more or less how citations work if you're trying for a better job at the university, and of course Google was founded by a couple of PhD candidates: when all you've got is a hammer, everything looks like a nail. What this means is that the old approach to organising knowledge which is embodied by the early Google competitors like Yahoo, who initially - you may remember that Yahoo used to stand for Yet Another Hierarchical... I think Obstreperous Oracle... Officious Oracle... Yet Another Hierarchical Officious Oracle - and the idea was that Yahoo would pay giant boiler rooms full of bored people to look at every page on the Internet and sort them into their proper single category (or multiple categories) in the One True Taxonomy of All Human Knowledge. And this was outstripped by the web's growth so quickly that it just kind of fell behind and became a kind of sick joke until Google came along and figured out how to enlist every person on the Internet who ever makes a link between two web-pages to collaborate on teaching it what the underlying structure of the Internet is. You literally couldn't pay enough money to organise the Internet - you can only do it for free - you can only do it by allowing people to make these links. So, this is the kind of post-web. This is the web of cheap collaboration, and it’s given us a billion YouTube videos, blog posts, Flickr photos and every imaginable piece of what we now call 'user-generated content', and most of them are shit! And this is fantastic, because it used to be that if something was likely to turn out to be shit, you couldn't do it, and if you did do it, you certainly couldn't do it in a way that would be reachable by other people. The cost of failing was so high that you had to be reasonably certain of some form of success before you'd venture to do anything. The fact that there are things that make my five-month-old daughter's nappies look like high art circulating on the Internet in a field where billions of people can get access to them tells you just how cheap failure has become on the Internet. And this is indeed very good news, because the cost of failure is the principal barrier to innovation. Most of the things that we now think of today as very successful and interesting at one point were thought of as ridiculous, and it was only someone who was confident enough that the cost of failure was outweighed by the potential benefit of success that allowed these things to come into existence. From the archway to the railroad, to lighter-than-air travel - every one of these at one point was pooh-poohed as probably a ridiculous notion, certain never to catch on, and it was only the fact that someone was convinced they could afford to fail that allowed these things to come into existence. And so the Internet is fast becoming the universal medium - it's the place where we do friendship. So, how many of you have friends online that you've never met face to face [show of hands]? And it's become the place where we go for health advice - as I mentioned, I'm a parent, and recently my daughter came out with spots all over her body, and my first line of defence was the NHS' web site. It used to be that finding out what the spots meant would have meant calling all of my relatives until one of them had terrified me enough to go to the doctor. Now I've found out that in fact a baby's immune system just goes haywire when they get a little bit of a cold, and they break out in spots. So how many of you have ever found health advice on the Internet? It's also the place where we go for romantic entanglements - who here has a significant other, or has had a significant other, that they met online? Well, some of you... I certainly have. It's a place where we make our family connections, so how many of you have distant family that you keep in touch with via the Internet? It's a place where we do civic engagements - how many of you have used Up My Street, Write to Them, Fax Your MP, They Work For You, or any other service that allows you to participate in government? And for livelihood - how many of you could earn your living if the Internet went dark? The Internet has become much more than the perfect copying machine - it's become the single wire that delivers freedom of the press, freedom of speech and freedom of assembly, the single wire by which we get health information, maintain our family and romantic entanglements, engage in civic activity and so on and so forth unto every activity that we could imagine. And yet, we have truly insane proposals for policing the Internet like this notion of three strikes that just was floated in the EU again last week - thankfully shot down - but it is a fixture of the proposals being proposed by the BPI and other large entertainment groups. And for those of you that aren't familiar with the three strikes, here's the way that it works (notionally anyway). You are accused of copyright infringement three times by someone out there on the Internet, and the ISP comes along and snips your wire. That is, if someone out there dislikes what you've said enough to lie about you three times, you lose access to freedom of speech, freedom of the press, freedom of assembly, access to health information, access to your livelihood, your family, your friends, romantic entanglements all of that material disappears. This is so violently disproportional that it's amazing that it's getting any currency at all, and yet it's a widespread notion as a means of addressing the fact that Notice and Takedown is insufficient to stop the food-colouring from diffusing once it's been put in the swimming pool. The idea here is that if we've swallowed the spider to catch the fly and that hasn't worked, now we need to swallow something to catch the spider; Notice and Takedown didn't work, so three strikes will fix it. I notice, though, that none of the entertainment companies, or the regulators whom they have convinced, have proposed that the corollary should also be in place: that a three strikes rule for entertainment companies could be in place to act as a check on this, so if an entertainment company makes three erroneous copyright accusations, we would take that company off the Internet. So, for example, Universal Music just claimed that a 28-second clip of an adorable toddler dancing in his mother's kitchen while Prince's 'Let's Go Crazy' played in the background was a copyright infringement, despite the fact that this is clearly fair use in American law, and would likely be fair dealing under British law, and they knew full well that this wasn't an infringement and yet they made it, and they asked that this material be taken down. If they made two more of those we'd go to all the Universal Music offices all over the world - there are some very nice in Knightsbridge... a good one that I went to once in Studio City... Universal city just north of Los Angeles, and they have beautiful offices in New York - and we'd go to them with a giant set of bolt cutters, and we'd just take them off the Internet. It's the disproportionality of proposing three strikes, of proposing that someone should be knocked off the Internet on the basis of accusation - I mean, even on the basis of conviction, but on the basis of accusation of copyright infringement – that is so bizarre that it's an indication of just how mad we've gone, that it's getting any kind of currency. I've been giving a lot of thought lately to how it is that we ended up in a situation where this kind of notion is getting currency, is being taken seriously, and I think it's down to two little words; the two words are 'information economy'. These came into parlance first in the 1960s, in the kind of Toffler and McLuhan futuristic circles where they were bandying about notions of what the economy would look like after this information technology stuff became more pervasive and we had as many as six computers in the world. As often happens when you hear a couple of familiar words in an unfamiliar context, they kind of bashed together the ideas that those familiar words represented and came up with the idea of an economy based on buying and selling information - an information economy. And of course the natural implication of an information economy is that the people who produce information need to be able to control its diffusion. You can't sell something readily that you can't fence off, that you can't prohibit access to. If there's no membrane between the thing that you're selling and the people you're selling it to, and they can get it for free, it's very difficult to sell it, so you need to have some measure of exclusivity. So starting around then, we conceived of this idea that we would fix the exclusivity problem using technology as-yet undeveloped, and having done that, we could then create a kind of perfect price-discrimination economy based on buying and selling ever-smaller units of information. For example, instead of selling a whole book for five pounds, you could sell the right to read the book on Mondays for one pound; you could sell a sentence out of the book for three p; that every single conceivable use could be sold in ever smaller slices until you had the price tag that represented what everyone in the world was willing to pay, and you get this kind of perfect long-economics economy, and it would generate billions and billions. In order to get this, though, we had a problem to address which is that there are a lot of people who could just take the information for free and who had no particular incentive to follow a law that prohibited them from doing this, and that was the developing nations; poor nations for whom shovelling their GDP offshore to get access to something that they could just download or copy or print was without historic precedent. I mean, the word 'Yankee' comes from a Dutch word meaning 'pirate', because the Americans for their first 100 years of existence were considered a pirate nation around the world. They followed the tried and true step for bootstrapping yourself into an industrial economy of stealing from other people. What they did was, they took everyone else's patents and copyrights and they allowed them to be freely disseminated within American borders. The only thing that enjoyed any kind of patent or copyright protection was stuff produced by Americans. Of course, this was also good immigration policy since it encouraged inventors to move to America so they could gain protection from the American government. And it worked very well - in fact it worked so well that eventually America became a net exporter of copyrights. And it wasn't just Charles Dickens complaining that he wasn't getting royalties for the American sales of his books, it was Mark Twain complaining that he wasn't getting royalties for the British sales of his books, and it made sense for them to enter into bilateral agreements with countries that imported American copyrights to protect their copyrights. But this was not the path that we were going to take to get to the information economy. We couldn't wait for China, for Africa, for the subcontinent to become net exporters of copyrights and patents in order to get the information economy; we needed some other mechanism by which we could lure them into becoming participants in the information economy, and the solution to that was taking down our trade barriers to manufactured goods. And historically the way that industrialised nations have protected themselves from cheap labour in developing nations was by erecting trade barriers, and using tariffs to stop the import of cheap manufactured goods, which is why, for example, for a long time American cars were built in Detroit and not in Japan or China or other countries where labour was cheaper. American labour was so expensive that it was in many ways the most expensive place in the world to build an automobile, and yet the majority of American automobiles were built there because they had these trade walls. So we took down the trade walls, and the deal entered into was, "We'll let you export any goods that you want to the developed world in exchange for you taking on board policies in which you agree to honour the developed world's copyrights, patents, trademarks, trade secrets and so on." And this has turned out to be more or less a failure. The countries where this has been successful - where they have successfully bootstrapped themselves into an industrial economy and indeed have become the manufacturers for the world, and I'm thinking primarily of China here - have no particular incentives to opt into a policy where they protect American copyrights, or European copyrights and patents, because there's no particular risk that Europe and America will stop importing cars and happy-meal toys and finished steel goods and every other conceivable object that you could imagine if China doesn't toe the line. They can play the game of brinksmanship very well, and say, "Yes, by all means if you want us to start paying you royalties, you can stop importing all the goods that we manufacture, and start converting all of those executive lofts back into the light factories that they used to be. Let's see how that works out for you." So far, not so good for the developed world. So far the knowledge economy as conceived of in the ‘60s and planned for through these trade liberalisation policies has completely failed to materialise, and in the rest of the world where they haven't successfully industrialised they also see no particular reason to adopt foreign copyright and patent protection, because in doing so they end up doing things like not being able to manufacture AIDS drugs at a dollar a dose, and this turns out to be not very good domestic policy because if you say, "Well, you know, there's this whole General Agreement on Tariffs and Trade, and we have to adhere to it, and that's why your children have to die of AIDS.", people vote for someone else. So it turns out the economy doesn't look like this on a global scale, but it also doesn't look like this in the developed world, because if there's the potential to copy patents, copyrights and other knowledge goods in the developing world, there's even more potential to copy it in the developed world, because it turns out that the more information technology you have, the easier it is to copy stuff, and the harder it is to exclude people from copies of stuff. Every time hard drives get more capacious and smaller and cheaper, every time networks get faster and easier to use, every time we start a scheme to teach OAPs to go to Google and type 'batman movie bittorrent', it gets harder to exclude people from copies of information. So the idea that we would have an IT revolution based on universal access to IT, an ever cheapening pool of IT devices, and universal expertise in IT, that it would nevertheless be a place where it was hard to copy stuff is just completely broken, and proves itself to be more broken every day. This is in some ways like the idea of an industrial economy that was based on restricting access to machines. An information economy is, in the end, based on universal access to information, on what happens when it becomes cheaper to access information, not what happens when it's harder to access information, and that's all about what happens when institutions get cheaper to convene, and cheaper to undertake. So you have all these new firms popping up where they take advantage of the fact that it's cheaper than ever to do business together. For example, I co-edit a website called boingboing. We're a big, magazine-style technology blog; we reach about 3 million people a month, and we've just taken on board our first half-time employee, but before that, our net cost was in the range of about $2500 a month for our hosting, and we have met physically 6 times in 8 years and had 20 phone calls, and we had been in business together for 6 years before we were even in the same room together. That's just how cheap an institution can be, and that's really what the information economy looks like - it likes these smaller institutions that have higher margins because they don't spend as much money getting everyone marching in the same direction. You have small and nimble media-production houses; you have small and nimble technology production houses; you have independent artists, and you have the delamination of the kind of business that used to be in the business of presenting artists' work to the public: my editor at my publisher in New York says that people confuse publishing with printing; printing is not really publishing. Publishing is making a work public; that is to say, identifying the work, and identifying such steps as will make it palatable to the audience, and then finding the audience and connecting them with the work, and sometimes that involves printing, and sometimes that involves marketing, and sometimes that involves advertising. Over the last several decades, all of those things have been ganged up into single, giant firms that do all that work together, and these days those services are delaminated. You have younger executives who are frustrated with the fact that the entertainment companies are pursuing lawsuits against fans, or crazy ideas like DRM, or just walking away and saying, "You know, if you're an artist who can do everything except sound engineering, I'll sort that out for you." or "If you're an artist who can do everything except sorting out your tour, that can be my job." So you have these much smaller firms that have much smaller overheads and return higher profits to everyone involved in them. Now this may in fact mean that a firm that's optimised on spending 300 million dollars producing a film that employs 10,000 people won't be compatible with the future of the information economy, and it's likewise true that after the single church was delaminated after Lutheranism that we stopped building giant cathedrals that took several generations of craftsmen to build - but no-one would argue that the Protestant reformation ended religion. The fact is that when it gets cheaper to start something up, you get more of it, not less of it. The idea is that the information economy can be a net good for creativity and expression, that the point of a copyright system, or system of industrial regulation, or a system of economic regulation shouldn't be to ensure that one particular firm maximises the amount of money it makes. I think that if we had a copyright system that produced one film per year that made a trillion pounds and employed 30,000 people, we wouldn't call it much of a success, and that we're likely to call it a success if it produces millions of films that in aggregate employ the same number of people and each of them reach smaller audiences. Because the point of copyright isn't to create one film, it's to maximise cultural participation, it's to maximise diversity, and it's to maximise opportunity for you and me and everyone else to get a toehold in that most noble of human endeavours, personal expression, and personal organisation of other people into firms. They may not be mutually exclusive - it may be that there is a place for the $300 million film in the same way that there's a place for giant casinos today, or in the same way that you have mega-churches being built in the states by evangelical groups, or what have you. All of these things seem to crop up, even when you undo the one true church, but they stop being the norm; you start to have a whole bunch more diversity in the way that we express ourselves. The point is that if the entertainment industry, and other businesses that are fighting the copying of information want to continue to exist - want to have the opportunity to figure out how to reform their business models to fit with the information economy that's based on more access to information - they have to stop promoting the idea that it's them or us. They have to stop saying that the only way that films can continue to be made is if those films are made by firms that have the letter of mark from the king that allows them to knock down your door and take away your computer if you're caught pirating them. We need to have a balance, a detente, that says to these firms, "You can try to make your living, but you can't do it at the expense of the system that is delivering all of this public benefit. Not just copying movies, but beyond that - beyond that small parochial concern - allowing us to organise ourselves in ways that ennoble the human condition, and if you make it a choice between the Internet and Police Academy sequels, eventually society is going to vote for the Internet, so you can't make it that choice." As many of you, I'm sure, know - I put my money where my mouth is. My latest book is a young-adult novel called 'Little Brother' - it's being published in the UK (this is the UK edition). It'll be published in the UK by Harper Collins in November. It was published in May, or late April by Tor Books in New York; they're a division of MacMillan, they're the largest science fiction publisher in the world, and they're anything but patchouli-scented info hippies. They're real hard-nosed business people, and they allow me to release my books under Creative Commons licenses that allow for the free re-use and remixing of these works as soon as they're available in stores, because as the publisher Tim O'Reilly says, "My problem isn't piracy; it's obscurity." Of all the people who have failed to buy my books today, the majority do so because they've never heard of me, not because someone gave them a free, electronic copy. And it's worked! Little Brother spent nine weeks on the New York Times' best-seller list, it's still on the Publishers' Weekly best-seller list, the UK edition is coming out, the audio edition is doing very well, and it continues to sell very well, and every day I get emails from people who say, "I've just discovered your book because someone sent me a free copy." Indeed, I do this with everything - with these speeches, they're in the public domain. I gave a somewhat notorious talk about DRM at Microsoft some years ago, and I released it in the public domain. It was very, very widely disseminated around the Internet, and I got an email eventually from an editor of a magazine who said, "I got this spam, and you know how spammers paste random chunks of text from the Internet at the bottom to fool the spam filter? Well, it was really interesting, so I Googled that text, and I found it was the speech you'd written for Microsoft. Can I buy a reprint right from you?" And even though the speech was in the public domain, he insisted on paying me... I didn't say no, and away I went. So I put my money where my mouth is, and I've done this; and I understand that this doesn't work in other businesses, that there are businesses where the electronic edition is a better product than the physical good, for example in music - where CDs, if you pay British prices for your housing stock, a CD is a liability - it occupies valuable shelving space that you could be putting your children in. So physical objects are kind of a liability, you end up paying a lot of money - it's no coincidence that in the US the storage-locker business is now larger than the record industry, so for those people a different business model is necessary. In the past, this has happened before when the phonogram was invented, the record, then the radio; the vaudeville performers who made their living doing live performance, and were thought of basically as charismatics, they weren't necessarily virtuosos. If you go back, and you listen for example to Groucho Marx singing or Jimmy Durante singing, these people were not great singers, but they had wonderful stage presence - they stood up on stage, and they did their thing and people just loved connecting with them as audiences, and the pitch to those people was, "Alright now, you can go into this little room in the back, and make your music, and then we'll present it to your audience in between commercials for soap, and we'll give you some of the money." And they said, "Well, I don't really translate into these soap-commercial funded radio audience things - I'm a charismatic, I do something as old, and as holy as the first story told in front of the first fire. Where do you get off telling me that I'm to be a mere clerk, and sit in a back room and allow you to go out and intervene with my audience? I have the right to earn my living." Now, a bunch of artists didn't say this, they became recording artists. And now the progeny of those recording artists who have made their living being virtuosos, and not by being charismatics, by doing stuff that sounded really great in the studio but may not translate onto stage, are saying, "What do you mean, I'm have to go out on tour if I want to earn my living? I'm no charismatic. I'm not a trained monkey who performs for people! I'm a white-collar worker. I labour indoors, and when I'm done I slide the product of my creative endeavour under the door, and some bourgeois man of commerce introduces it to the audience for me, and I don't sully my hands with it. Who are you to tell me that I have to change? You have no right!" The fact is, technology giveth, and technology taketh away. The reason that Madonna has switched from a record label to a concert promoter is because a concert promoter's business is copy-native; the more copies of Madonna records there are floating around in the ether, the higher the ticket price for a Madonna concert goes, and it may be that a new kind of artist earns a new kind of living in the era of the Internet. But it's not the end of art. And to the extent that those artists can discover business models that work with the Internet, that don't insist that the information economy is based on restricting access to information, they have a future. Thank you very much. --==|| Q & A ||==-- We've got about 10 minutes for questions. In the back there, yeah? Q: I enjoyed your disclaimers at the beginning - I was just had to know if anybody ever actually walked out of the second one? A: No but those are at the bottom of my email, as well, and I sort of do it because - you know, you get these emails from law firms, and accountants, and anyone who's in the 'professions', and they always have this ridiculous stuff - "By accepting this email, you agree that I'm allowed to come over, and you know, kick your mum." And so every now and again, I'll get an email back from like, tech-support, saying "I really don't have the authority to release you from the EULAs that my employer has bound you to, I'm really sorry." Sometimes I'll go back, and I'll say, "No, but you already have, you don't understand!" But you know, it's more kind of done as an experiment. You can go to reasonableagreement.org, one of my old students from the University of Southern California is running it now, and there's not-for-profit at-cost sheets of stickers you can get, and t-shirts. The t-shirt says "By reading this t-shirt..." and the stickers say, "By accepting this material...", so you can put them at the bottom of your gas bill when you post it back to the gas company and get released from all the gas company's EULAs, or when you pay your ISP bills and so on and so forth. They're very handy. Oh, I neglected to mention this book, 'Content' is coming out in September, also CC licensed, with an introduction by John Perry Barlow, and it'll also be out in the UK - it's a collection of my essays. Other questions... yes! Q: [Inaudible, and paraphrased in Cory's answer anyway]I've heard you talk about carbon handprints, and doing smarter things to stop climate change [extraneous] technology you're talking about, so I'm wondering why on your transcontinental book tours you don't use longhand technology. A: Hah! So, why don't I use pens to sign books... Because actually signing books isn't what a book tour is for. For example the book tour I was just on was about going to dozens and dozens of schools and talking to the students there about civic engagement and why it's important, and how they can use technology instead of being spied on by technology - instead of getting involved in a kind of Skinner Box that rewards personal disclosure like Myspace. They can use the Internet to take back their freedom and their privacy and to inherit a better world than the one that their politicians are making for them and it really mattered to be face-to-face. I've been in classrooms where someone was videoconferenced in, and it's not the same. ...Yep! Q: Given what you said about how the Internet made boingboing so efficient to run; and how it was such a long time before you ever needed somebody - what was it you found it necessary to employ a person to do in the end? A: We had two things we employed people to do; the first one was moderating the message-boards, which is like mucking out the latrines - you have to pay someone to do it, 'cause no-one's going to do it for free and the other one was... It's actually a very good question - so it turns out that when you're optimised for doing things that don't require any coordination, that it's kind of hard to do stuff that requires coordination so we hired someone... so like, for example, we've never really managed to successfully put out a series of t-shirts; we've done sort of three or four over the years, and this is just ridiculous. The number of designers who've said, "I'd love to do a boingboing t-shirt for you", who are very talented, and do great work, and the number of people who've asked us, "Why can't I get a boingboing t-shirt?", and the fact that webcomics publishers manage to get t-shirts out (and I've seen things more organised than them growing in the back of my fridge), really tells you that when you're optimised to do stuff that requires no coordination, sometimes you need to spend a little money on coordination, and it's not accidental that the thing that we do that costs the most is organising. ...Yep! Q: What about companies that make their money selling software? Are they doomed as well, or are we going to have software engineers going on tour? A: What do software engineers do when they make their money selling software? Well there aren't many companies that make their money selling software, and interestingly enough, copyright had virtually nothing to do with it. There's a great story that Brewster Kahle tells about this - he's founder of The Internet Archive, but before that he invented Search with WAIS then he invented the Alexa, and he made a lot of money in packaged software and so on, and he describes this really interesting dynamic that revolved around packaged software in the 90s, or in the 80s rather, where there were a couple of vendors like Microsoft and so on, who spent a lot of time chatting up the notion that piracy was going to destroy packaged software, and your customers were going to rob you blind, and if you remember - you used to fire up a piece of software, and it would say, "Please consult your manual, turn to page 78, and enter the 5th word from the 4th paragraph before I can unlock this software.", and while all that was going on, something else was happening, which was that a single company was getting 95% of the desktop market, and then it started to release, for free, apps into that platform - and this was Microsoft - that destroyed the businesses of companies that sold packaged software. It started from Toronto, which is the home of a company you may remember called 'Delrina' which is kind of the Robin Reliant of software; everyone remembers it fondly, and it's nowhere to be found. Delrina made fax software, and they spent a lot of time worrying about fax software piracy, until one day, Microsoft Fax came free with, I think, Windows 95, and then no-one ever bought a copy of Delrina Fax again, it was as though they were saying, "Piracy! Piracy! Piracy!", and the dagger was in the other hand, and of course these are the same companies who've gone now to the record industry to say, "Your customers are going to rob you blind! You need our Digital Rights Management!" - meanwhile every time you put a record out in someone's Digital Rights Management, you lose the ability to control the circumstances under which it can be licensed and re-used, as all those companies that told Apple, "We would like people to be able to move their iTunes DRM songs to competing players.", and Apple said, "Yeah, pull the other one." So these days, the number of people who make money selling software that's consumer packaged goods, and isn't intended to be copied - the number of firms that do it anyway - is very, very small relative to the number in the days of Chuckie Egg, and software being distributed in little baggies on floppy disks - you really had this Cambrian explosion, and then a die-off that's left just a few giant beasts stalking the land. The majority of people who write software these days do so for firms that either provide bespoke software, or that provide services for software, and that just seems to be the trend in general, and they seem to have adapted pretty well. In fact, people who write software, that industry has been growing even as piracy has gone up, and it's a little similar to games, where games used to be extremely vulnerable to piracy - it used to be that most games were sold on disk, and they were single-player games, and if they were copied, you'd get 100% of the value, modulo maybe the manuals, which sometimes came as a grainy photocopy with the pirated disk, but the most successful game companies adapted to that, assumed that people would be copying it, and developed copy-proof games. A copy-proof game is one where you have to log into a server and play it - to have fun with it, like World of Warcraft, and it really doesn't matter how many World of Warcraft CDs you pirate, because every person who's logged into WoW is paying them a tenner a month, and so there are eras that favour different models of development, and different economic activity based on what kind of technology and trade and other factors are in play. Today we are in an era that favours service, that favours bespoke code development and other kinds of code development along those lines, and not packaged software goods, but copying had almost nothing to do with that. Maybe 2 more questions. You there, yeah? Q: You mentioned Lutheranism not killing off religion, but surely it killed off cathedrals? A: It did kill off cathedrals, and cathedrals are very nice - so the question is "Lutheranism didn't kill off religion, but did it kill off cathedrals?", and it did! And cathedrals were very nice, but the fact is that after we stopped building cathedrals, we still had tonnes and tonnes of religion - it didn't die just because we couldn't build cathedrals anymore, and it may be that we can't build $300 million films anymore; it may be that we don't have giant software firms that have offices on four continents anymore, but I don't think it means that software goes away, and I don't think it means that film goes away, and I think the point of policy shouldn't be to ensure that the way that we built software last year goes on forever - the point of policy should be to make sure that we always have software. One more question. Alright; with the curly hair. Q: So, one of the problems that happens when you have these transitions is transition shock causes suffering for people that are involved in them, and a great British example of this was when the coal industry became unprofitable and it was necessary to manage the closing of it, because of course we ruinously put that off, and... obviously quite horrible times. What kind of systems can be used to manage the transition to a 'proper' information economy so that people don't suffer too much from the technology shock? A: Well, I think that there are a number of systems... the question is, "What kind of systems will help us manage technology shock?" I think that there are a number of systems, and that they are, each of them, sui generis to the problem that they are solving because one of the failings of copyright law is that it treats all activity in which a creative work is fixed as equivalent. So it says we have the same rules and regulations governing needlepoint patterns as we do governing 'Batman Returns', and these are not really closely related topics, or endeavours, and they don't have similar needs, and their regulatory outcomes won't be the same. But take for example music - we've actually solved the problem of not being able to stop people copying music more than once. So in a US regulatory context, in 1898 or so, the first piano rolls started to be manufactured, and these were digital recordings of music - they were literally a long roll of computer tape that you'd feed into a specialised computer called a player piano with little 0s and 1s (holes and not-holes) that would recreate the piece of music, and what they would do is they would go buy sheet music, and they would turn it into piano rolls, and it was very hard to stop, and what ended up happening was instead of banning piano rolls, as the composers asked them to do - John Philip Sousa the great American composer testified in Congress that "If these infernal devices are allowed to continue, we will lose our voiceboxes as we lost our tails when we came down out of the trees." Many points to John Philip Sousa for being an early advocate of the still-controversial theory of natural selection, but about a million points off for missing the boat on where the music industry was going. What we ended up doing was just passing a law that said that what used to be a moral right - the right to stop people from copying your music - is now an economic right - the right to be compensated when people copy your music - and this is a very Anglo-American vision of copyright, as contrasted with Continental copyright, where the idea is that copyright is moral, and hence the droit eternite and the droit morale and so on, in the Anglo-American tradition, copyright's an economic right with... it's a policy tool, it's aimed at achieving certain goals, it's not just something that happens, the way that your right to, say, life, or being free from oppression happens. So we just said, "Alright, now anyone that wants to pay tuppence can record any song that's ever been published as sheet music." and away you go. So this is how Sid Vicious recorded 'My Way'. He didn't go and ask Paul Anka for permission - he just recorded it. Every cover you've ever heard was undertaken with one of these blanket mechanical licenses. It's the same way that we manage record-play on radio. So these days it's normal to assume that a radio DJ just pays a blanket fee to a collecting society, and they get to drop the needle on any record they want. But the initial plan was that this shouldn't happen, and the record industry went after the Marconi Trust in the US, and called them pirates. It's actually part of the history of copyright that everyone who starts off as a pirate becomes an admiral, and says that the stuff that the next generation of people are doing are pirates. So, we just created this blanket license where a DJ doesn't have to ring up a solicitor, and at 500 pounds an hour say, "I'm about to play this record, is it going to cost me 10p, or 50p?" - they just pay a performing rights organisation, and away they go, and there are problems with PROs and blanket licensing, but they beat the alternatives, which are either nobody gets paid or everyone's a criminal, and certainly they are among the best least worst answers we have. And lots of economists, musicians, even record executives and network operators have said, "Rather than trying to stop people from sharing music over P2P, why don't we just create a blanket license fee?" Three to five pounds a month would do it, it needn't be compulsory, it could be paid by individual subscribers, or by ISPs, and in exchange for doing it, you get the right to use any software that you can find to download any song that you can find, in the same way a DJ who pays a blanket license can play back that song whether he's bought it from the iTunes store, or downloaded it from the Internet, or gotten it from a friend by taping it off an old piece of vinyl or whatever; your blanket license just covers everything. We take that money, we divvy it up using 21st-century technology that's more transparent and more fair than any PRO's technology has ever been, because it's been plagued with problems historically, and we pay it to artists. In that world, the more songs there are that get copied, the more artists there are that benefit from it. It needn't be a tax, it needn't be compulsory. If you find the right price-point, enforcement becomes cheap because people just opt-in because it's cheaper than not opting in, and then you go after the most egregious offenders and you ignore the little guys who swim round the edges, and that's been the same way that we've handled every one of these copyright ruptures with music, and with video, for decades - really since the dawn of recording. The most extraordinary thing about the way that we've treated copying on the Internet is that we've acted as though it's extraordinary. Thank you. I understand there's an open bar! *** Transcribed by bonuswavepilot (bwp@bafflegab.org). Have done my best with the balance between verbatim transcript and something that makes sense in writing. Generally have only trimmed things like "um", "y'know", "kinda" or repetitions. A few very long sentences broken up into individual ones. Questions in the Q&A were particularly difficult to make out, but are usually made pretty obvious by Cory's answers anyway. I've avoided overuse of the [square bracket] convention to replace words with the words I think were meant or whatever. My best guess at British standard English has been employed throughout, and I've done my best to ensure names are spelled correctly. Hassle me to fix it, or just fix it yourself, if you find any errors. Enjoy!