In response to http://craphound.com/aadossierresponse.txt , in which
AA responded to my original letter at http://craphound.com/aadossierletter.txt .

Cory Doctorow
XXXX
London, UK
XXXXX
doctorow@craphound.com
+44.xxx.xxx.xxxx

Tim Rhodes
American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612

March 4, 2005

Dear Mr Rhodes,

Thank you for your response to my letter on January 14. I'm
grateful to you for having taken the time out to write a careful
response.

Alas, nearly every question that I raised in my last letter
remain unanswered. Additionally, your letter contains an element
that is factually incorrect, and I would like to correct the
record on this point.

Factual incorrectness: I was never, ever informed that the
information that I was being asked to give over -- the names and
addresses of the friends in the USA with whom I would be staying
-- would be disposed of immediately. Quite the opposite: I
repeatedly asked what the document retention policy was for this
material, and was given no answer to this question. If one of
your employees has informed you that this was the case, they are
not being truthful with you. Had anyone told me that this
information was to be immediately destroyed, I would have had a
very different response to the one I had.

I'm alarmed that this falsehood was part of an account that was
given to the press. Please ensure that future communications with
the press do not include this misrepresentative fabrication; AA
hsa a legal and moral duty to faithfully adhere to the truth in
its communications to the public.

New questions:

1. Your letter states that "specific behaviors" triggered my
secondary screening. What were these behaviors? I would like to
know so that I can avoid a repeat of this unfortunate and
frustrating incident.

2. If this indeed was an isolated incident caused by a single
screener's inadequate training, why did the screener's supervisor
affirm that her request was both AA policy and an (unspecified)
Transport Security Agency regulation?

Questions unanswered: My first letter to you raised four specific
questions; however, your response answered only one of them. I
have reproduced the outstanding original questions below; I look
forward to your answers to them.

1. What is the AA privacy and data-retention policy?

2. Is there a TSA regulation that requires you to gather this
information? What is the number or name of that regulation and
where can I get a copy of it?

3. I was told that I came under extra scrutiny at the podium
because I was flying from the UK to the US on a Canadian
passport; that is, a passport that doesn't come from either the
origin or destination of my flight. I fly a lot to the USA, and
other airlines don't seem to have this policy. Should I take this
to mean that if I continue to fly AA on this customary UK-US
voyage of mine, I can expect to be given a hassle every time I
fly?

I look forward to your further response; I hope that it will be
more comprehensive than the initial one; I would appreciate
hearing back on this matter by April 1, 2005.

Thank you,

Cory Doctorow

Platinum AAdvantage Member Number: xxxxxx